Support

Popular Questions

• How do I find a doctor?

  Click on “Manage My Team” and find by name or by zip code

  
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• How do I pay?

  Just input your credit card info into your account when you sign up and we’ll keep it on file.

  
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• Does my insurance cover visits?

  • Doctors on Hello Health are not affiliated with any insurance companies, so this will depend on your plan.
  • If your plan allows you to see out of network doctors. Most — if not all — of your doctor’s fees will probably be covered. We’ll make sure you have all the necessary receipts for your insurance company, and please keep in mind that no insurance company pays for emails, IM and video visits.
  • If your plan does not allow you to see out of network doctors., you’ll have to pay your doctor’s full fee.
  • If you have a high deductible plan, Hello Health is a perfect match. We’ll make sure you have all the necessary receipts for your insurance company, and please keep in mind that no insurance company pays for emails, IM and video visits.

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• How do I make an appointment?

  1. Find a doctor

  

  2. Add that doctor to your team

  

  3. Choose the type of visit you’d like (the first time is always in person)

  

  4. Choose a date

  

  5. Choose a time

  

  6. Tell your doctor what’s wrong

  
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• What can I expect during my first visit?

  You’ll get an email, text message or phone call reminder. Just show up a few minutes before your appointment and you’ll see your doctor in his or her office. You pay with your credit card in your account, so you don’t have to sign anything when you leave. It’s that simple. Isn’t the Internet awesome?
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• How do I cancel an appointment?

  Simply choose “Cancel Visit” in your main page.

  
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• Can anyone create an account on Hello Health?

  Yes. Anyone can create an account on Hello Health. It’s actually a great place to store your health information and be able to log in from anywhere to see it. Also, if there are no doctors on Hello Health in your area, we’ll surely let you know when a practice empowered by Hello Health opens up around you.
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• What do I do if I need to get a hold of my doctor?

  Emergencies: Immediately dial 911.

  Urgent Matters: Call your doctor’s office and someone will talk with you to decide how immediately you need to be seen.

  Routine Matters: Simply log in and email your doctor.
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• Can I email and ask for medical advice prior to seeing my doctor?

  Absolutely not. Doctors on Hello Health cannot provide any medical advice prior to your first in-person appointment. It would be unethical, not to mention illegal.
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• Can I link my Google Health account to Hello Health?

  Yes, you can link your Google Health Account to Hello Health to share your health information with your doctor and keep both profiles up to date.
  We will synchronize your Hello Health Record with Google Health every night to make sure both accounts are always in sync.

  

  Go back to Google health

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Questions By Topic

Account

• How do I change my password?

  Within “My Account” just click “Change Password”
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• Can anyone create an account on Hello Health?

  Yes. Anyone can create an account on Hello Health. It’s actually a great place to store your health information and be able to log in from anywhere to see it. Also, if there are no doctors on Hello Health in your area, we’ll surely let you know when a practice empowered by Hello Health opens up around you.
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• How do I cancel my account?

  Instead of canceling your entire account, perhaps you’d like to just cancel your relationship with a specific doctor’s practice. That way, you’ll still have access to your personal health information and to any of the doctors using Hello Health when you need them. And your basic account is free!

  If you’d still like to cancel your whole account, just shoot us an email at support@hellohealth.com.
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• Can I link my Google Health account to Hello Health?

  Yes, you can link your Google Health Account to Hello Health to share your health information with your doctor and keep both profiles up to date.
  We will synchronize your Hello Health Record with Google Health every night to make sure both accounts are always in sync.

  

  Go back to Google health

  Top

Appointment

• How do I make an appointment?

  1. Find a doctor

  

  2. Add that doctor to your team

  

  3. Choose the type of visit you’d like (the first time is always in person)

  

  4. Choose a date

  

  5. Choose a time

  

  6. Tell your doctor what’s wrong

  
  Top

• What can I expect during my first visit?

  You’ll get an email, text message, or phone call reminder. Just show up a few minutes before your appointment and you’ll see your doctor in his or her office. You pay with your credit card in your account, so you don’t have to sign anything when you leave. It’s that simple. Isn’t the Internet awesome?
  Top

• How do I cancel an appointment?

  Simply choose “Cancel Visit” in your main page.

  
  Top

• What kind of appointments can I make?

  The first visit is always in person. Your doctor would like to meet you— it’s legal and ethical. After that, you can make an IM, video, or phone appointment.
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• How do Video and IM appointments work?

  Video and IM appointments work really well for follow up visits and simple problems that will not require an office visit with a doctor with whom you have an established relationship. Just log in and you’ll get an alert that your doctor is ready for you. Hit “connect” and you’ll be immediately connected— all within hellohealth.com. You should have a camera and a microphone on your computer.
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• Are there any penalties for canceling an appointment?

  It’s up to each individual physician to determine whether or not he or she will charge a cancellation fee. If there is a fee, the physician also determines the amount and under what timeframe it’s incurred – ie, if you cancel less than 24 hours before your appointment.
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Billing

• How do I pay?

  Just input your credit card info into your account when you sign up and we’ll keep it on file.

  
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• How do I change my credit card?

  Click on “My Account,” and you can edit it right there.
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• What information do you need to charge my credit card?

  Your name, credit card number, expiration, and CVN.
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• Can I see a list of previous charges?

  Sure! It’s in your profile.

  
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• Does my insurance cover visits?

  • Doctors on Hello Health are not affiliated with any insurance companies, so this will depend on your plan.
  • If your plan allows you to see out of network doctors. Most — if not all — of your doctor’s fees will probably be covered. We’ll make sure you have all the necessary receipts for your insurance company, and please keep in mind that no insurance company pays for emails, IM and video visits.
  • If your plan does not allow you to see out of network doctors., you’ll have to pay your doctor’s full fee.
  • If you have a high deductible plan, Hello Health is a perfect match. We’ll make sure you have all the necessary receipts for your insurance company, and please keep in mind that no insurance company pays for emails, IM and video visits.

  Top

Communicating

• What do I do if I need to get a hold of my doctor?

  Emergencies: Immediately dial 911.

  Urgent Matters: Call your doctor’s office and someone will talk with you to decide how immediately you need to be seen.

  Routine Matters: Simply log in and email your doctor.
  Top

• Can I email and ask for medical advice prior to seeing my doctor?

  Absolutely not. Doctors on Hello Health cannot provide any medical advice prior to your first in-person appointment. It would be unethical, not to mention illegal.
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• What are comments?

  You can comment on visits you’ve already had. This helps your doctor understand exactly what you’re talking about. Just find a previous visit and enter a comment.

  
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• Can I email a doctor before I make my first appointment?

  No. You must see your doctor in person before you can communicate with them on hellohealth.com.
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Doctor

• How do I find a doctor?

  Click on “Manage My Team” and find by name or by zip code

  
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• What is a “team?”

  This is a team of health professionals that you choose to take care of you. It currently includes doctors and pharmacies.

  
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• How do I find out more information about a doctor?

  Everything’s right on their profile.
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• How do you approve doctors to be on Hello Health?

  All doctors on Hello Health are licensed, board certified in their fields, and have malpractice insurance.
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• How do I remove doctors from my team?

  If you’d like to leave your doctor’s practice, just log in to Hello Health and select “Manage My Team”. Then for each professional you’d like to remove, click “Remove from my team”.

  If the doctor you’re removing charges a monthly membership fee, it’ll be taken off of your bill after the end of the month. (Remember, having a basic Hello Health account is free.)
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General

• Can I ask for medical advice on the customer service line?

  Absolutely not. Our customer service people are awesome, but they’re not doctors.
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• What if I need labs?

  Either your doctor will do the labs and send them off, or they will send you to a lab that will draw them.
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• Do I also pay for labs?

  Yes. Any labs you need will be separately billed to you by the lab. In many cases, however, insurance covers the costs.
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Profile

• What is included in My Profile?

  Your profile contains your medical/surgical/family history, medications, allergies and information about your lifestyle.
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• How do I input my medical information?

  The first time you log in to your account, a “virtual clipboard” will guide you through entering your medical information. With your doctors on Hello Health, you only have to do this once rather than every time you visit.
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• How do I view past visits?

  Your main page contains your own personal “health blog” that’s written by your doctor. Every visit you have with your doctor appears in your blog. Since research shows that people forget 85% of what their doctor says, we want you to be able to simply log in and view your problems and the plans to help solve them. You can also comment on these past visits.
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