All posts by Steven Ferguson

Steven Ferguson

Steven Ferguson is the Chief Operating Officer at Hello Health, the complete Cloud-Based EHR, Practice Management System and Patient Portal, that helps practices be more efficient and increase patient engagement.

Independent Medical Practices: What does the Future Hold?
It’s no secret that independent medical practice owners are struggling more than ever before with the business aspect of running their practices, and trends show that more and...

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Examining Health IT Amidst the Boston Tragedy
Two weeks ago the city of Boston stood still as its officials and medical professionals scrambled fearlessly to cope with the aftermath of the horror that ensued at one of the...

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ICD-10 and the Revenue Connection: Is Your Practice Ready?
The ICD-10 transition is imminent, yet Friday’s report from the Workgroup for Electronic Data Interchange (WEDI) found that provider readiness for ICD-10 in advance of the Oct....

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Electronic Health Revenue: The Superhero of Health IT
A recent RAND study showed that the implementation of health information technology (HIT) has affected neither a reduction in the cost nor an improvement in the quality of...

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Why should we charge patients to use our Patient Portal?
Steven Ferguson talks with Physician Practices about getting patients to use patient portals. The idea of paying to use a portal doesn’t always make sense for...

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No Kidding! EHRs a Perfect Fit for Pediatricians
Recently during a meeting with our marketing team, a discussion arose about the fact that pediatricians are more hesitant to adopt electronic health records (EHRs) than physicians...

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E-mail, the Gateway Drug for Patient Engagement
I’ve referenced Dave Chase before in our blog. While his company Avado is in the business of modernizing patient communication, he is a thoughtful commentator on the future of...

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Experience is not Patient Engagement: Designing to Satisfy Needs, Not Rules
Michael Schrage, well-known author, MIT professor and Harvard Business Review writer, posted a compelling blog at HBR on the difference between user experience and user...

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Engaging patients through EHR access, open notes
You’ve heard the old adage that records are made to be broken. How about a new one: Records are made to be shared. Did you ever see that episode of “Seinfeld” where Elaine...

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