Reflections from the Road

John Steinbeck has always been one of my favorite authors. I think I’ve read almost everything he ever wrote, including Travels with Charley. Over these past few weeks I couldn’t help but think of Mr. Steinbeck and his travels around the USA with his dog Charley. I have also traveled much of late, although without a trusty dog at my side, and so I thought I’d take a moment to reflect on some of the conversations I had along the way.

I had the privilege to reconnect with Health 2.0 in Boston earlier this month. It had been a couple of years since Hello Health participated in one of these events put on by Indu Subaiya and Matthew Holt. For me it was really a great opportunity to share with other innovative entrepreneurs in healthcare how we are working to breathe life back into primary care. In particular I enjoyed speaking with bloggers John Lynn of the EMR & HIPAA blog, and Alisa Hughley of enBloom. Both bloggers wanted to find out more about recent developments at Hello Health related to patient engagement and our unique approach to patient management. I also had the good fortune of connecting with Dr. Alejandro Marcano at Who knows, maybe one day soon he will be blogging about one of our successful doctors.

Shahid Shah and I led a Deep Dive where Shahid really got into the details of the problems facing primary care – problems about physician reimbursement and the challenges facing primary care today. I followed up with a comprehensive look at what Hello Health is doing to help these struggling physicians thrive with our revenue-generating EMR. I was pleasantly surprised by the amount and quality of questions I fielded from the attendees afterward. I think our talk got some folks thinking about the challenges ahead.

Afterward, Shahid was kind enough to introduce me to John Moore, Chief Analyst at Chilmark Research. John is someone I always follow closely online. It was a pleasure to almost shake his hand (John’s hand was injured) and chat about the HIE market of late.

Boston is a fine town and is always a good place to network. I hope to get back there again soon.

Last week my travels brought me across the country to San Diego where I attended the Wireless Life Science Alliance (WLSA) Convergence Summit. This event, put on by co-founders Rob McCray and Don Jones brings together connected-health ecosystem leaders from the US and abroad.

I’ve been fortunate to have San Diego as one of my regular business destinations for years now, and in some ways it’s like a home away from home. I took this opportunity to reconnect with Dr. Marion Handler Zabinski who worked extensively on the Hello Health product roadmap and is now helping Qualcomm with their in-house employee programs.

As in Boston, I again had the opportunity to speak to the attendees at this event. This time around I provided a brief company update where I really drove home the fact that 144,000 primary care doctors in the country are struggling to make ends meet. As much as the focus of most other presenters was on cost control, I think Hello Health stood out as I talked about new revenue streams for the primary care doctor.

From one coast to the other Hello Health is building a reputation as a company that is standing up for the primary care doctor, for the little guy and I think this support will continue to grow as we bring vitality back to medicine.

Just got off the red-eye from San Diego, heading for home.

About the Author
Steven Ferguson

Steven Ferguson is the Chief Operating Officer at Hello Health, the complete Cloud-Based EHR, Practice Management System and Patient Portal, that helps practices be more efficient and increase patient engagement.