Support

We’ve got your back!

Once you are up and running, Hello Health offers professional support services so you’ll have all the tools you need to revitalize your practice. Customer service is our priority at Hello Health, and we’ve built an approach that is centered around convenient, expedient resolution to any support questions that you have.

Hello Health Support - Support Cases

Our team is available from 8 a.m. to 8 p.m. EST, after hours & on weekends for your convenience. Most support cases are responded to within three hours.

Hello Health Support - Services Collaboration

Our Support professionals are located in the same building as our Development and Product teams to facilitate collaboration on issue resolution or support requests.

Hello Health Support - Services ICSA

All staff are certified by the International Customer Service Association (ICSA)

"I think that doctors fear buying into software and programs because once we've purchased the program we're left to fend for ourselves - [but] Hello Health has an excellent support system that prevents us from feeling that way. Our staff has not been overwhelmed with the transition, because Hello Health is taking most of the responsibility themselves."

Dr. Sue Lalla-Reddy
Internal Medicine
Fountain Valley, Calif.

Web-based convenience, for minimal IT headaches!

Because Hello Health is delivered via the Internet, there are no servers to buy, and all security, maintenance and backups are handled by us, so you eliminate Information Technology (IT) headaches and can rest easy knowing that your patient data is always accessible, safe and secure.