Featured Expert: Dan Feiten, M.D., Greenwood Pediatrics, Denver, Colo.
Patient-centered care, which is distinct from the concept of a patient-centered medical home, is a growing trend that supports the importance of patient engagement in healthcare delivery. In this videocast, Dan Feiten, M.D. reviews tactics his own practice has used to foster a patient-centered approach and improve client satisfaction, including:
- Use of surveys to help prioritize practice services and web presence
- Inclusion of patient portals to enhance communication and better meet patient needs
- Incorporation of videos and other patient-friendly content
- Integration of mobile apps to help patients get the information they need – when they want it