What is HelloHealth’s Digital Storefront?

HelloHealth’s digital storefront is a digital gateway that provides patients with an integrated healthcare experience. Just as customers expect ease and convenience in other areas of their lives – like shopping on Amazon or booking travel online – the digital storefront extends those expectations into the healthcare industry.

HelloHealth empowers individuals to take control of their healthcare experience with practical and intuitive self-service digital alternatives.

This patient-centric approach reflects the needs of today’s consumers for convenience and flexibility. Patients are no longer passive care recipients but active participants seeking access to providers and services whenever possible to extend their care outcomes.

HelloHealth’s digital store delivers on these expectations with a suite of features built for the patient experience.

Highlights of HelloHealth’s Digital Storefront:

1. Digital Patient Intake: Digital patient intake is a key component of the digital storefront. This includes QR code check-in, virtual check-in, and online registration. Patients can now complete their intake process at home or on the go, removing paper forms and waiting periods.

This saves time and eliminates the strain of standard check-in procedures.

2. Two-Way Private Messaging: Communication between patients and providers is critical to care. HelloHealth lets patients communicate directly with their doctors through two-way private messaging.

Patients can connect with their providers at their convenience, whether it’s a simple follow-up question or a more detailed discussion about their health.

3. e-Forms and Consents: The online storefront facilitates filling in required forms and consenting; eForms can be completed online so patients can obtain and submit eForms before visits.

This simplifies administrative tasks for providers and patients, resulting in a more efficient experience.

4. Electronic Payments: Electronic payments are made easily using the digital storefront’s payment system. Patients can now securely pay for services online rather than via paper bills or even in paying in person.

This feature also supports e-statements, allowing patients to track their expenses and payments conveniently and in order.

5. Appointment Management: Appointments have always been challenging to manage.
HelloHealth’s digital storefront lets users schedule appointments online, receive reminders via email and SMS, and cancel or reschedule as needed.

It can also send reminder notices automatically if an individual fails to attend an appointment – reducing no-shows and keeping patients active in their care.

6. Patient Satisfaction Surveys: Feedback is critical to ensuring good care. The digital storefront provides patient satisfaction surveys for providers to gather valuable insights into the patient experience.

This data could guide decisions about improving services and meeting patient needs.

7. Broadcast Messaging: Through the digital storefront, healthcare providers can broadcast important messages to patients.

Broadcast messaging keeps patients engaged – whether it’s announcing a new service, sharing health tips, or even letting patients know when clinics are open.

The Digital Storefront’s Impact on Healthcare

HelloHealth’s new digital storefront has patient and provider implications. Patients clearly benefit: they are engaged throughout their health journey, have easier access to healthcare, and have more individualized experience.

Self-service capabilities and the ability to access health care information from a single channel mirror the modern, effective service consumers have come to expect elsewhere in their lives.

For healthcare providers, the digital storefront is an important platform for staying competitive and relevant. With automated day-to-day tasks and a simplified experience, providers can focus on exceptional care.

The increased efficiency also allows providers to manage their time and resources better, ultimately leading to improved patient outcomes.